Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
First class £3.25 small parcels 
First class £5.25 large parcels
Which payment methods are accepted in the Online Shop?

Paypal, Visa/Mastercard, Klarna (if order over £35)

How long will delivery take?

We send all parcels first class, so 1-2 days

What exactly happens after ordering?

Your order will be processed and sent out the same day as long as you order before 3pm. Any orders received after 3pm will be sent the next day

What happens after ordering?

An email confirmation on receipt of payment will be sent out to you with your order details.

Refunds policy

Due to the nature of some of our products – classic and volume lash extensions we do not offer refunds/exchanges on items simply due to a change of mind.  If you receive an item damaged or faulty we will of course exchange or refund this for you.  You must notify us within 7 days of receiving the damaged or faulty item.

Refunds (if applicable)
You have a right to return an item if you are unhappy with it, excluding the above, within 14 days of receiving it. You will need to contact us by email at before sending the item back to us. The item is your responsibility until it reaches us.  For your protection we recommend using a delivery service that can insure you for the value of the goods and signed for or proof of postage.  Once we have received your item and inspected it, then your refund will be applied to the original card or method of payment.
Gorgeous Lashes do not pay for return postage unless the item received if faulty or the wrong item

Send us an email

Registered Company Address

49 Pershore Road South,
B30 3EG